<p>You can use following variables in your template:<br /><br /><strong>$[order_no]</strong>&nbsp;: Order No<br /><strong style="line-height: 19px;">$[datetime]</strong><span style="line-height: 19px;">&nbsp;: Requested date and time</span><br /><strong>$[name]</strong>&nbsp;: Customer Name<br /><strong>$[product_name]</strong>&nbsp;: Product Name<br /><strong>$[product_code]</strong>&nbsp;: Product SKU/Code<br /><strong>$[qty]</strong>&nbsp;: Quantity<br /><strong>$[reason]</strong>&nbsp;: User filled in reason<br /><strong>$[detail]</strong>&nbsp;: Detail description</p>
<p><span style="line-height: 19px;"><strong style="line-height: 19px;">$[site_name]</strong><span style="line-height: 19px;">&nbsp;: Your website name</span><br /></span></p>