<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;"><span style="font-weight: bolder;">產品退換</span></span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">如閣下發現在本網站訂購的貨品有損壞或與訂單內容不符，請於收貨後7個工作天內電郵或致電我們，我們會為你安排換貨事宜。</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">退換之產品的包裝必須完整，並需要連同所有配件一併退回。客人需要自行安排將貨品於辦公時間內寄回指定地址，郵費由客人自行承擔。客人亦可以選擇把貨品交還到門市。如退換之產品有任何殘缺或過期退回，本公司恕不受理。</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">客人購入產品（系統收到訂單）後，任何情況下，產品一律不設退貨，只可進行換貨。</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">Silvermart&nbsp;長者家 保留退換貨品的最終決定權</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;"><span style="font-weight: bolder;">產品保養</span></span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;"><span style="font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;">Silvermart&nbsp;</span><span style="font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;">長</span><span style="font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;">者</span><span style="font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;">家</span>大部分產品均享有保養服務，一般電子及電器用品俱享有一年免費保養服務，亦有個別電子及電器產品將享有多於一年的保養服務。詳情請留意產品包裝上資料。</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;"><span style="font-weight: bolder;">貨品維修</span></span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">於<span style="font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;">Silvermart&nbsp;</span><span style="font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;">長</span><span style="font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;">者</span><span style="font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;">家</span>網上商店購物後，請保留收據正本。</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">任何貨品，若在保養期內損壞，可獲免費維修，配件費另計。但在以下情況，<span style="font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;">Silvermart&nbsp;</span><span style="font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;">長</span><span style="font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;">者</span><span style="font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;">家</span>有權向顧客收取額外的維修費用：</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">&nbsp;&nbsp;&nbsp;&nbsp; 1.產品曾被誤用，疏忽使用或天災人禍等意外事件引致機件損壞；</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">&nbsp;&nbsp;&nbsp;&nbsp; 2.產品曾被開啟或非本公司技術人員修理及改裝過；</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">&nbsp;&nbsp;&nbsp;&nbsp; 3.產品機身號碼曾被轉換、塗改或除去；</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">&nbsp;&nbsp;&nbsp;&nbsp; 4.產品不按原廠提供的指示安裝；</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">&nbsp;&nbsp;&nbsp;&nbsp; 5.顧客未能出示購物單據或未有網上登記記錄；</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">&nbsp;&nbsp;&nbsp;&nbsp; 6.使用不當，自行改裝拆修，不按儀器之使用指引操作，或使用規定電源而導致之損壞；</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">&nbsp;&nbsp;&nbsp;&nbsp; 7.安裝後因移動或運送所發生之故障；</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">&nbsp;&nbsp;&nbsp;&nbsp; 8.外觀材料，消耗材 (如電池、輪胎、坐墊、熱墊套) 等附件；</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">&nbsp;&nbsp;&nbsp;&nbsp; 9.機械性勞損。</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">若保用期屆滿後，維修貨品則須另外收費，詳情可與我們聯絡查詢。 所有經維修後的產品，有關零件更換或維修部份將會有90天保養。如產品本身的保養時期較90天為長，則以本身的保養時期為準。</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">任何曾自行更換零件或改裝之產品，恕不包含在保養範圍。</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">除大型貨品外，如病床及老人椅，其他貨品如需維修，顧客須自行將有關貨品送交至長者家辦公室。</span></p>
<p style="margin-bottom: 1.3em; color: #333333; font-family: proxima_nova, Arial, 'Microsoft JhengHei', 'Heiti TC', 'Microsoft Yahei', PMingLiU, sans-serif; font-size: 16px;"><span style="color: #000000;">一般而言，維修需時十四個工作天，修理完畢後，我們會儘快致電通知顧客。</span></p>